Shipping Policy

Last Updated: July 1, 2026

Thank you for shopping with Vivo Essentials. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below.

Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

Domestic Orders: 3–7 business days
International Orders: 7–15 business days

Please note that delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, or courier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, Vivo Essentials may offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available), allowing you to monitor your shipment's progress.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Vivo Essentials is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.

While we strive to ensure every order arrives safely, Vivo Essentials cannot guarantee delivery dates due to circumstances beyond our control.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can assist you promptly.

International Shipping

International customers are responsible for any customs duties, import taxes, or additional fees required by their country's customs authorities. These charges are not included in the product price or shipping cost.

Changes or Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page or the support email listed on our website. We are always happy to help.