Return & Refund Policy

Last Updated: July 1, 2026

At Vivo Essentials, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all original accessories (if applicable).

• Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded:

• Items marked as Final Sale or Clearance.

• Gift cards.

• Personalized or custom-made products.

• Items that have been used, damaged by the customer, or returned without their original packaging.

• Products returned after the 30-day return period.

How to Start a Return

To initiate a return, please contact our customer support team through our Contact Us page or the support email listed on our website.

Please include:

• Your order number.

• The reason for your return.

• Photos of the item if it is damaged or defective.

Do not send items back without receiving return instructions from our support team.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your return is approved:

• Your refund will be issued to your original payment method.

• Refunds are typically processed within 5–10 business days, depending on your payment provider or financial institution.

Shipping charges are generally non-refundable, unless the return is due to our error or the item arrived damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number.

• Clear photos of the item.

• Photos of the shipping packaging.

Once verified, we will arrange a replacement, exchange, or full refund at no additional cost.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, please contact our customer support team with your order details.

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the return is the result of our mistake, or the item is defective or damaged upon arrival, Vivo Essentials will cover the return shipping costs where applicable.

Order Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the standard return process.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team through our Contact Us page or the support email listed on our website.

We are committed to providing a smooth and fair resolution for every customer.