Privacy Policy

Last Updated: July 1, 2026

At Vivo Essentials, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our store.

1. Information We Collect

When you visit or place an order on our website, we may collect the following information:

Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by our payment providers; we do not store your payment card details)
IP address
Browser type and device information
Shopping preferences and purchase history

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Provide customer support
Send order confirmations and shipping updates
Improve our products, services, and website
Detect and prevent fraud
Send promotional emails and special offers (only if you choose to receive them)
Comply with legal obligations

3. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Improve website performance
Analyze website traffic
Provide a better shopping experience

You can disable cookies through your browser settings, although some features of our website may not function properly.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third-party service providers who help us operate our business, including:

Payment processors
Shipping and delivery companies
Email marketing providers
Website analytics services
Fraud prevention services

These providers receive only the information necessary to perform their services.

5. Payment Security

All payments are processed through secure third-party payment gateways. We do not store or have access to your complete credit or debit card information.

6. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal data
Withdraw consent for marketing communications
Request a copy of your personal information

To exercise these rights, please contact us using the information below.

8. Email Marketing

If you subscribe to our newsletter, we may send you updates about new products, promotions, and special offers. You can unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

9. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page or the customer support email listed on our website.